ORDERING AND SHIPPING INFORMATION

At www.lelakionline.com we aim to provide the best shopping experience to you as our valued users and customers.

• PAYMENT METHOD

  We appointed 2CheckOut.com of Columbus, Ohio, USA as our Authorized Retailer to provide a Whole Safe and Secure Online Transaction Process using the Industry Standard 128-Bit Encryption Secure Socket Layer interface.
  
  2Checkout.com accepts most major Credit & Charge Cards ie: VISA, MASTERCARD, AMERICAN EXPRESS And DISCOVER Cards.
  
  Due to the high level of international online transaction fraud, we will only ACCEPT and DELIVER ORDERS from the following countries. NOTE: We reserve the rights to decline any order from any country that is deemed to be fraudulent by us.
  
  
  AUSTRALIA
  AUSTRIA
  BAHRAIN
  BELGIUM
  BRUNEI
  CANADA
  DENMARK
  EGYPT
  FINLAND
  FRANCE
  GERMANY
  HONG KONG
  ICELAND
  IRELAND
  ITALY
  JAPAN
  KUWAIT
  LUXEMBOURG
  MACAU
  MALAYSIA
  MONACO
  NETHERLANDS
  NEW ZEALAND
  NORWAY
  PHILIPPINES
  PORTUGAL
  QATAR
  SAUDI ARABIA
  SINGAPORE
  SOUTH KOREA
  SPAIN
  SWEDEN
  SWITZERLAND
  TAIWAN
  THAILAND
  U.A.E.
  UNITED KINGDOM
  USA
  
  

• HOW TO ORDER BY CREDIT OR CHARGE CARD

  Ordering Online from 2Checkout.com should be an easy and enjoyable experience. Your Personal Information including your Credit Card Number will be transmitted through a 128-Bit Encrypted Secure Socket Layer interface directly to the Processing and Verifications Entities. It is completely safe and secure.

2Checkout.com accepts

1. To place an order online, click on the "Please Click To Purchase The Item" link for a particular product.

2. Enter the quantity you would like to order and click on the "Buy Now" button.

3. An "https" screen (a Secure Shopping Cart Screen) will appear. You can choose to:-
a) Edit the Quantity
b) Continue Shopping, or
c) Proceed to Checkout.

4. To Continue Shopping, click the "Continue Shopping" button and repeat the same process again.

5. To Check Out, click on the "Checkout" button.

6. Another Secure Screen for Billing Information will appear. Fill-in your Personal Particulars accurately. This will smoothen the
Verification Processes.
Note: If you are not from the US or Canada, in the "State" Field, choose "Outside of US or Canada".
Then click the "Next" button.

7. Now, choose your Shipping Method.
a) POSLAJU (Malaysia Express Delivery Service).
b) FEDEX (Federal Express).
You can check the Shipping & Handling rates offered here .
Then click the "Continue" button.

8. Payment Options. Choose the Credit Card option.
Then click the "Next" button.

9. Now, enter your Credit Card Number and the "CVV Code" - the 3 or 4 digits number at the back of your credit card.
Then click the "Next" button.

10. Review the Order Details that you have provided. Then confirmed your order. A 'Thank You' screen will appear and an email will be sent to you with an order confirmation.

• OTHER PAYMENT OPTION ***
  
  For Customers residing in Malaysia, we do have other methods of payment.
  1) Maybank Bank-In into our Bank Account at any Maybank Bhd. Automated Deposit Machine in Malaysia.
  2) Maybank2u.com.my (Online Transaction).
  

  Please SMS/Call us at 013-4534878 or 03-58804934 or email us if you prefer to use Direct Bank-in. We will provide you with the Banking Details.
  After making your payment, please SMS the payment details or email the transaction slip (for Maybank2U) to us.
  Our email address is sales @ lelakionline.com
  
  
  

  We also accepting E-Gold as a payment methods if desired.

• IMPORT DUTY AND SALES TAXES

You will need to pay the Import Duty and/or Sales Taxes, if any, as determined by your countrie's Customs Authority. You will be contacted by our Shipping Agent should the need arise.

• SHIPPING AND DELIVERY

We use 2 Express Service Providers to deliver your order:-

1) POSLAJU (Malaysia Express Delivery Service)
2) Federal Express (FEDEX).

You can check on the Shipping and Handling rates offered here.

We would ship-out your order the next business day from the day of purchase (subject to product availabity). We would contact you the soonest possible, should the products you are ordering are out of stock. (Note: This rarely happened. It is mainly due to bulk or really large quantity orders). We will directly inform you the estimated period the product would be ready for shipment.

We ship only to legitimate mailing (residential or business) addresses.

We do not ship to P.O. Box or other unofficial addresses.

Please ensure that you provide legitimate mailing address, email address and Telephone Number everytime you place an order with us.

Please also confirm that your contact number and email address are current and reachable (in the Secured Shopping Cart Ordering Screen) in case we do need to contact you regarding your products purchased.

.

• DELIVERY PERIOD
  
  1) For Malaysia:-
  - 1 To 5 Business Days after shipping (POSLAJU).
  
  2) For Other Countries:-
  - 2 To 10 Business Days for FEDEX.
  - 3 To 18 Business Days for Malaysia Express Delivery Service
  All depending on your geographical locations.
  
  Note: Shipment to International Destinations sometimes may take longer period due to factor such as Customs Delays.
  
  
  
  
• BULK ORDERS AND WHOLESALE
  
  For Bulk Orders, Wholesale or Agent's Inquiries, please contact or email us at the Numbers and Email Address listed below.
  
  
  
• CONTACT US

If you have further questions, please contact us at:-+60358804934, +60134534878 or +60192174400
or email us at sales @ lelakionline.com.

We certainly hope that you have a pleasant and wonderful experience surfing through our website. It is our intention to provide informative, educating, smart & secure shopping experience here at www.Lelakionline.com.